Your Privacy Matters

CreatorBay ("we", "our", "us") is an influencer marketing agency that connects brands, events, and restaurants with creators. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, or engage with our services — including communications over WhatsApp, email, or phone.

By using our website or services, you agree to the practices described in this policy.

We may collect the following categories of information:

• Contact details you submit through our forms or share with us directly — including your name, brand name, email address, and phone number.
• Project details you share with us about your campaign, service requirements, budget, or business goals.
• Communication records of messages exchanged with us via WhatsApp, email, contact forms, or phone.
• Technical data such as IP address, browser type, device information, and pages visited, collected automatically when you browse our website.

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Send campaign updates, proposals, invoices, and other transactional messages — including over WhatsApp, where you have opted in.
• Coordinate with creators, vendors, and partners on your behalf to deliver the contracted services.
• Maintain records for accounting, tax, and legal compliance.
• Improve our website, content, and service offerings.

We use the WhatsApp Business Platform to communicate with clients and prospects who have shared their phone number with us or initiated contact through WhatsApp. By reaching out to us on WhatsApp or providing your number for WhatsApp follow-up, you consent to receive messages from CreatorBay related to your inquiry, your active campaign, or service updates.

We do not send unsolicited marketing on WhatsApp. You can opt out at any time by replying "STOP" to any of our WhatsApp messages or by emailing us at the address below.

We do not sell your personal information. We share information only as needed to deliver the services you have engaged us for, including with:

• Creators and influencers we are coordinating for your campaign (limited to what is necessary for the collaboration).
• Service providers we rely on — such as email, hosting, analytics, payment, and messaging platforms (including Meta / WhatsApp).
• Legal and regulatory authorities where required by applicable law.

We retain personal information only for as long as needed to fulfil the purposes outlined in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

We take reasonable technical and organisational measures to protect the information we hold against loss, misuse, and unauthorised access. However, no method of transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security.

Subject to applicable law, you have the right to access, correct, or request deletion of the personal information we hold about you, and to withdraw any consent you have previously given. To exercise these rights, contact us using the details below.

Our website may use cookies and similar technologies to enable basic functionality and to understand how visitors use the site. You can control cookies through your browser settings.

Our website and messages may contain links to third-party sites (for example, creator profiles on Instagram). We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or how we handle your information, reach out to us: